These Terms & Conditions (“Terms”) govern your access to and use of the website, mobile applications, and other digital services operated by Meditech Healthcare (“we,” “us,” or “our”), including the Healthio24 product.
Agreement Sections
1. Acceptance of Terms
By creating an account, booking an appointment, using the Healthio24 application, or otherwise accessing our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must immediately discontinue using our services.
2. Description of Services
Meditech Healthcare provides a comprehensive digital platform under the name Healthio24. This platform functions as a personal health assistant, offering medical booking facilitation, digital record management, connections to verified third-party pathology labs, pharmacies, online doctor consultations, and patient coordination services ("Services").
3. User Registration & Accounts
To access certain features of Healthio24, you may be required to register for an account. By registering, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information to keep it accurate and complete.
- Maintain the confidentiality of your password and account credentials.
- Be fully responsible for all activities that occur under your account.
4. Medical Disclaimer & Info
HEALTHIO24 IS A COORDINATION AND FACILITATION PLATFORM. IT IS NOT A HEALTHCARE PROVIDER AND DOES NOT OFFER EMERGENCY MEDICAL RESPONSE.
Consultations provided through Healthio24 are for general wellness and clinical guidance by registered practitioners. In case of life-threatening emergencies, critical conditions, or urgent symptoms, please immediately visit the nearest hospital or contact emergency services directly.
5. Rules & Code of Conduct
When using our platform, you agree not to:
- Violate any local, state, national, or international laws or regulations.
- Provide false, deceptive, or misleading personal or medical information.
- Interfere with or disrupt the security or performance of our platform.
- Abuse, threaten, or harass our consulting medical practitioners or support staff.
6. Billing, Fees & Subscriptions
Fees for consulting appointments, premium wellness features, and diagnostic packages are clearly stated before purchase. All transactional obligations are subject to our Refund Policy. You are responsible for paying all fees, applicable taxes, and charges associated with your account on time.
7. Intellectual Property Rights
All elements of the Website, including logos, typography, visual designs, databases, source code, graphics, and articles are owned by or licensed to Meditech Healthcare and are protected by Indian and international intellectual property laws. No content may be copied, reproduced, or distributed without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Meditech Healthcare and its associates, partners, and consultants shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of your reliance on the medical coordination platform or consulting advice.
9. Account Termination
We reserve the right to suspend, restrict, or terminate your access to Healthio24 at our sole discretion, without notice, if we believe you have breached these Terms, provided false information, or engaged in abusive conduct.
10. Governing Law
These Terms shall be governed by, construed, and enforced in accordance with the laws of India. Any disputes arising out of these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.
11. Changes to Terms
We may revise these Terms from time to time to reflect operational, regulatory, or policy changes. The updated version will be posted on this page with the modified "Effective Date." Continued use after updates signifies agreement to the new Terms.
12. Contact Information
If you have questions or concerns regarding these Terms and Conditions, please contact us at: